Frequently Asked Questions

Do you sell wholesale products?

For any wholesale inquiries please contact the office. You can call us at 905-569-0559 or 1-877-593-9639. If we are unable to take your call, please leave your inquiry in our voicemail. You could also us email us at

How long are World Meats' steaks aged?

All beef products are aged for a minimum of 30 days unless otherwise specified.

What does ‘Aging’ mean and are all beef products aged?

Aging meats is a process that allows for the enzymes in the meat to properly tenderize. The longer it is aged for the more complex the flavours. Not typically found in grocery stores, all our beef is aged for a minimum of 30 days.

What do the different grades of beef mean?

As beef is cut, it is professionally graded according to its quality. The richer, tender and juicer the meat, the higher the grade. Some of our best meats are Prime Graded and AAA which are the highest grades in Canada, followed by AA.

Are our products fresh or frozen?

Most of our products are frozen immediately to preserve their freshness. The only products that are fresh are the ones that we cut specific to your order such as our roasts and whole loins cut to your specifications. If you desire certain fresh products, you must call the office ahead of time. We cannot guarantee fresh products but we will try our best to accommodate your order.

Do you carry organic / antibiotic-free / hormone-free chicken?

All of the chicken that we carry is Antibiotic and Hormone Free. Our chicken is only Organic when explicitly stated as such, otherwise, it is not organic.

Are products locally sourced?

We do our best to locally source most of our meats such as our steaks, pork chops, chicken breasts. For information on specific products, please call the office for clarification.

Do you carry Halal products?

We are Halal Certified and carry a wide variety of Halal product. If you cannot find a certain product in Halal please call the office, as we are able to source halal options for product you desire.

Is each product individually wrapped and frozen?

In a lot of cases, yes. However, product packaging differs from product to product. Product specific packaging information can be found within the specific product screen on the app.

Do I have to be at home for the delivery? And what happens if I am not?

We highly recommend that you are available to receive the delivery as most of our products are perishable and weather affected. If you are not at home, our drivers will contact you when making the delivery and you can direct them as to where you are comfortable to have your order placed until you can collect it, such as your porch or garage. We are flexible and try to meet your needs the best we can by accommodating 3 hour windows and unique delivery instructions.

Can I get same day deliveries?

Unfortunately, we cannot do same day deliveries, but we do deliver to various cities within Ontario, with most areas receiving next day delivery. If you wanted to place an order for pick up on the same day, you can do so through our app, website or by calling the office.

What is the delivery minimum and fee?

There is no minimum order amount for delivery or pickup orders. For delivery orders, if your order is above the minimum threshold for your area, the delivery fee will be waived.

Do you deliver to units within a condo / apartment building?

We only delivery to lobbies. When we get to your location, we will ring the doorbell, call the on number on file and wait for a response before leaving your order.

Do you deliver to the doorstep?

Yes, for homes we deliver to your doorstep. For apartment or condo buildings, while we can only delivery to the lobby, we will ring the doorbell, call the number on file and wait for a response before leaving the order.

What is your return policy?

Once you receive your order, please review all boxes and packages to ensure you have received everything. If there is an issue with your order, please give our office a call at 905-569-0559 or email You have 24 hours after receiving your delivery to initiate a claim or return request. To be eligible for a return, the product must be returned in its original packaging for credit.

Can I change my order?

If you have already submitted your order and would like to make changes, please contact the office directly at 905-569-0559. We will do our best to accommodate any requests.

Can I cancel my order?

Should you need to cancel your order, please contact the office directly at 905-569-0559.

Why is my final price sometimes slightly different from the price at checkout?

Final prices are based on the weights of products you have received if you have ordered products which are priced by weight. The price shown previously is an estimated price based on an average weight.

When does my credit card get charged?

Your card is charged after you receive email confirmation that your order is complete.

Why do I have two charges on my card?

When placing your order, you card is pre-authorized for an estimated total. There is a possibility that your order total can change if it contains products that are priced based on the final weight. After you receive your order, your card is charged according to the final invoice total. The initial pre-authorization will be released within 3-5 business days depending on your bank. Please contact us is you feel that there is any discrepancy.